12 Apr 2016

Full-Time Technical Support Officer

Undisclosed – Posted by AdminAnywhere

NOTE: This job listing has expired and may no longer be relevant!

Job Description

We are a technology providing company. Business circulates around electronic trading, back office and compliance. Our clients trade equity/options in European, Asian and US markets.

Keep in mind! WE ARE NOT A CALL CENTRE..

Our firm is currently looking for Technical Support members. You’d be working as part of an established, friendly and professional team with some internationally well known companies and will be provided with full training.

Individual should be someone who will grow with the business and will have excellent ENGLISH communication skills (both verbal and written). A keen interest and aptitude for IT and logical analysis is necessary.

Duties Include:

Provide a high level of customer support and aim to exceed expectations.
Respond to customer calls and emails.
Help to resolve issues or escalate as appropriate.
Maintain Client’s portfolio, including technical installation guides, system performance logs and change management documentation.
Produce user guides for all new systems & applications deployed.
QA testing and create test scripts.

Key Skills

1- Excellent spoken and written English and a good telephone manner. This is a MUST!!
2- IT literate.
3- Logic building and interest in Mathematics should be a plus!
4- A good knowledge of Microsoft based technology.
5- Bachelors degree in any field.

How to Apply

Note: Please before submitting your resume, search about FIX protocol. 80% of work will be associated with this domain. You will be working in 24/7 shift on rotations due to European/Asian and US trading markets. Please send your resume and cover letter with expected salary to vacancy.1304@gmail.com Again! we are not a call centre.

Job Categories: Featured and IT, Web & Programming. Job Types: Full-Time. Salary: Undisclosed.

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