19 Mar 2016

Full-Time Customer Support Engineer

Paramenate Systems – Posted by paramenateAnywhere

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Roles & Responsibilities
– Provide technical support to customers via phone, email and remote access in a manner that promotes excellence, customer satisfaction and retention.
– Act as the single point of contact for customer support needs.
– Provide tier 1 & 2 support for Enterprise Content Management customers.
– Manage issues in a Cloud based management system.
– Identify and escalate serious or trending issues to team leaders and collaborate with the team on escalated issues and projects.
– Work closely with Solutions, Engineering, and Development teams to assess system and customer needs.
– Foster a sense of teamwork.
– Give customers a reason to love you.
– Cover a 12pm – 8pm Monday through Friday work shift once initial product training has been completed.

Skills
– Great team spirit
– Service attitude towards customers
– Knowledge of different windows, linux, and mac based systems
– Excellent communication skills – written and verbal
– Exposure to web technologies (HTML, CSS, JavaScript)
– Knowledge of application servers (such as Tomcat, JBoss)
– Exposure to Java/J2EE technologies
– Understanding of web service (SOAP, REST, JSON etc)
– Understanding of Databases (SQL Server and Oracle)
– Thorough understanding of networking concepts (Firewalls, Routers, TCP/IP, HTTP)
– Knowledge about enterprise application architectures (Presentation, Processes, Business, Storage layers)
– Administrative background in system support is a plus (Windows Server, RHE Linux, Solaris)
– Preferred Certifications: MCSA/SE, CCNA/DA

How to Apply

Please send your resume (CV) to: waqar@paramenate.com

Job Categories: IT, Web & Programming. Job Types: Full-Time. Salary: 40,000 - 60,000.

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